Panel 1: MAKING A CALL: THEN & NOW

Panel 2: THEN: TELECOMMUNICATION RELAY SERVICE
(A man is talking into a headset while typing on a TTY machine. There is an arrow pointing at the TTY machine with the words: TDD*. There is a voice talking on the headset)
Man: “HI, THIS IS STATE RELAY. THERE’S A PERSON CALLING…”
Voice: “SORRY. I’M NOT INTERESTED. (CLICK)”
Caption: *TELECOMMUNICATION DEVICE FOR THE DEAF

Panel 3: (The panel is split diagonally. In the top half, the man looks concerned, frowning, and is typing into the TTY machine with TYPE TYPE sounds. In the bottom half, a younger version of Desmond is looking at a different TTY machine with paper printing out of it. He is frowning and covering his mouth with his hand)
TTY message: “(PERSON HUNG UP)”

Panel 4: NOW: VIDEO RELAY SERVICE
(A woman is talking into a headset while sitting at a desk with a desktop videophone, looking at the videophone screen, signing video relay, and smiling. On the videophone screen, there is a picture of Desmond smiling and signing call. There is a voice talking on the headset)
Woman: “HI, THIS IS HANDY VIDEO RELAY. THERE’S A PERSON CALLING…”
Voice: “SORRY, I’M NOT INTERESTED. (CLICK)”

Panel 5: (Desmond is sitting at his desk, rolling his eyes and frowning. There is a different desktop videophone; its screen is showing a picture of the woman frowning and signing hang-up. There is an arrow pointing to the videophone with the words VIDEO PHONE)
Woman: “SORRY. THEY HUNG UP.”
Desmond is thinking: “NEW TECHNOLOGY… OLD PROBLEM!”